About The Program

The Program's proven techniques covers the Basics in Credit / Cash Flow Management right from how bad debt occurs, with methods to prevent the same, by assessing creditworthiness and formulating a credit policy, through the steps of an effective collection call (both on phone and face-to-face) with emphasis on the importance of documentation / procedures for systematic follow-up, including a series of letters and general tips for chasing your money too ( by encouraging proactive methods).

At the end of the program, participants would have learnt to manage credit using planned preventive measures (the most vital part!), Would have learnt to develop a complete systematic collection program, gained confidence in collecting money and have acquired several new ideas for immediate use.

For Whom

A must for anyone involved in collecting money!. Managers and Executives in Sales / Credit Control / Finance / Internal Audit and Customer Service, together with Self Employed Professionals and Entrepreneurs who need tighter cash control in their Business will find this program extremely beneficial.

Methodology

The program is unique and effective using audiovisuals exercises, role-plays and case studies. At the end of the session participants will demonstrate measurably increased ability and will walk away with an action plan!